Customer Testimonials
I was really please with the service provided to me. Amanda was my service advisor she gave me top notch service, she was very professional and the service to my car was fast and on point. Thanks Amanda A.
My service appointment was managed by Joshua Anderson and he was always available for questions and very professional. I loved getting videos of what servicing was being done on my car and how it was being repaired. The servicing technician who recorded the videos and repaired the car was Tristan Mieras and he was very knowledgeable and detailed. In the past, I have not loved being involved in car matters. I feel I have been talked down to as a woman. This was NOT the case here at VW. I would highly recommend the servicing department for their professionalism, courtesy, ...
Michael was very nice and helpful. He listened to the issues I was having with my car. I will definitely be back.
Great and fast service! Was surprised the oil change was so fast and my service tech was very sweet
Great customer service. They did a great job servicing my vehicle. The service was fast.
(Translated by Google) Thanks 🙂 (Original) Gracias 🙂
Outstanding service job done. It was my first visit to VW North I got exceptional service from them. MANDI was excellent and understood What I needed to check on my car. another star Service Mng. KEVIN helped during my service. WILL explained very professionally about my car and what I have to consider and answered my questions. I used to take my Tiguan to Kuhn VW they were like whatever. VW North Tampa is the way to go! E.B.
My car looked great when i got it back. My service adviser josh I think his name was, was not very friendly.
My daughter broke down on her way back to college just 40 miles short of making it back her car started smoking from a busted coolant flange. Had it towed to the dealership not knowing who they were only knew I needed her car fixed asap bc we live in the panhandle and I just googled and said tow it here. The next morning around 7:30 am I get a call saying they have the car and could have the part the next day. They were so nice and helpful and actually helped with lowering my cost bc this was a unexpected ...
Staff is always super friendly and the customer service never lacks. They’re clear, concise, and consistent with their work.
Outstanding service job done. It was my first visit to VW North I got exceptional service from them. MANDI was excellent and understood What I needed to check on my car. another star Service Mng. KEVIN helped during my service. WILL explained very professionally about my car and what I have to consider and answered my questions. I used to take my Tiguan to Kuhn VW they were like whatever. VW North Tampa is the way to go! E.B.
Amazing service
They provided me with information in concerns of my vehicle. Identified and fixed all issues or concerns I had about my vehicle and made me feel comfortable in my decision to complete my transaction. Customer service was great.
I came in to test drive a certain model - very pleasant experience. When I cam in to purchase staff & leadership was willing to make my experience right - I am very grateful for that.
Mandy did an exceptional job with making sure I was well taken care of.
Excellent service and brand guarantee!
I leased a new Taos from here and had a wonderful experience from the moment I set foot on the property to the moment I drove away in my wonderful car. This is a small dealership and they are very customer focused - every single person from the front desk, to the floor and finance sales personnel, to the service members who took care of customizations for me, were all incredibly helpful and friendly. Many people reaching out after my purchase to ensure everything is going smoothly, which is always appreciated and shows they care. Very happy with my experience ...
Justin, Grant, Ron, & everybody else at this dealership were nothing short of professional, honest, & genuine. I have never experienced such a pleasant experience while purchasing a vehicle. Justin was responsive & informative from the minute we started the process. Genuinely cared about getting us in our vehicles and did everything he could for us. Listened to our preferences and accommodated us throughout. Grant assured us that his priority was making sure that my wife & I were happy in our vehicles. Usually when the GM gets involved, it’s followed by negative news. With him, it was only ...
I was happy with the service and the service writer plus the ability to get my car in on short notice.
Anthony was amazing, as was Chris. I really appreciate all the help and I love my new jetta!
last service was a wonderful experience. VW of North Tampa should be thrilled with Mandy. She represents the company in a cordial professional manner.
I had a great experience and Nick Alvarez was very helpful and nice to us
Giving a 5-star rating because Nick’s exceptional service exceeded my expectations. From his extensive knowledge about the vehicles to his patience in answering all my questions, he demonstrated professionalism and made me feel valued as a customer. Thank you Nick!
Excellent service!
Amazing staff, Incredible manager. Great service. I will be back to buy another suv soon
I live in Orlando recently bought a brand new 2023 Tiguan Volkswagen from this dealer in North Tampa, it had just arrived to the dealer on the truck. Ever since the first drive the brakes didn’t brake smoothly it had a vibration. Less than a week later I brought it back to the dealer and they said the brakes were fine. A couple days pass and the vibration kept going on. I brought it back and SUDDENLY it appears that the brakes have a coat they didn’t remove before so they machined the brakes and said that the vibration ...
Justin, Grant, Ron, & everybody else at this dealership were nothing short of professional, honest, & genuine. I have never experienced such a pleasant experience while purchasing a vehicle. Justin was responsive & informative from the minute we started the process. Genuinely cared about getting us in our vehicles and did everything he could for us. Listened to our preferences and accommodated us throughout. Grant assured us that his priority was making sure that my wife & I were happy in our vehicles. Usually when the GM gets involved, it’s followed by negative news. With him, it was only ...
Justin, Grant, Ron, & everybody else at this dealership were nothing short of professional, honest, & genuine. I have never experienced such a pleasant experience while purchasing a vehicle. Justin was responsive & informative from the minute we started the process. Genuinely cared about getting us in our vehicles and did everything he could for us. Grant assured us that his priority was making sure that my wife & I were happy in our vehicles. Usually when the GM gets involved, it’s followed by negative news. With him, it was only positive every time. He told us to make ...
Joshua Anderson was extremely helpful in servicing our Jetta at North Tampa VW. Super courteous and accommodating to our schedule and providing excellent repairs and service. Kept cost reasonable and we are very pleased. We will make this our first choice with any future repairs. Highly recommended!
The lobby & offices are not friendly as Reeves was . I am not talking about the people that work there! I am talking about the atmosphere! The lobby & waiting room are to empty looking. You feel as if you might be in a hospital waiting room. Florida is happy & uses color! The service is fine.
Justin, Grant, Ron, & everybody else at this dealership were nothing short of professional, honest, & genuine. I have never experienced such a pleasant experience while purchasing a vehicle. Justin was responsive & informative from the minute we started the process. Genuinely cared about getting us in our vehicles and did everything he could for us. Listened to our preferences and accommodated us throughout. Grant assured us that his priority was making sure that my wife & I were happy in our vehicles. Usually when the GM gets involved, it’s followed by negative news. With him, it was only ...
Mandy was very attentive and courteous and Alex performed service timely and addressed all concerns. Thank you both.
I had a great experience working with Dustin.
I normally work with Dustin, but he was out the day I brought my Tiguan in. I was greeted by Joshua and he handled my visit in a very friendly and professional manner. I also like the video from the technician Daniel.
The service I had with Joshua and the Volkswagen service teams were amazing. The mechanics always fix my vehicle issues with ease. I love the attention to detail. Thank everybody in the service department.
Dustin was a ton of help. I was in and out in a Jiffy. Thanks VWNT!
DJ was awesome at finding me the exact vehicle that I was looking for.
Our experience with VW of North Tampa was truly a pleasure. Everyone we worked with was professional, listened to what we wanted and didn’t try to sell us on anything we didn’t want. They went out of their way to make sure we were happy with everything from finances to features, and even delivered the car to our home! Justin Ruisech in sales started working with us over the phone and had us signing papers on the perfect vehicle less than 24 hours later. They also gave us more than any other dealer offered for our trade in. He ...
Staff was very helpful. Very nice, clean waiting area. Service was quick and easy peasy
Nicholas Alvarez was great! The detail department messed up the paint of the hood (used a dirty cloth with sharp item in it. This can.not be buffered out and no solution offered yet.Detailers also made a hand print on the driver door. Sale went down good and I got where I needed to be. Total time of sale was 4 hours. Facility is great. VW does give you good after sales. 2 oil changes are included. That is good.
Service advisors do a poor job of greeting customers on arrival. Even if we aren’t the advisors customer, we should be welcomed on arrival to make us feel welcomed.
Dustin is always very helpful, greets me by name, friendly and honest. I also really appreciate Tristan as the mechanic - he takes the time to explain everything to me and has suggestions as to properly diagnose any issues with my car. There is a very positive and upbeat energy in the service department that I did not feel for a while ... whatever changes you have been making, they have been very positive changes. There was a Service Advisor - he was a taller guy, kind of bald, and had glasses - nothing against him personally, but I did not ...
They were absolutely wonderful they help us with every part of the car buying process.we go exactly what we wanted for the best price.
Service was great and Mike was very courteous as usual. Car was spotless when service was completed.
I experienced Great customer service and communication throughout the process of my services. Thank you.
Kevin and his team could not have been more helpful and knowledgeable! They informed me every step of the way when I came to have my Jetta serviced and demonstrated clear communication and professionalism. Best service department in Tampa Bay!
This dealership has always been great! The staff was very attentive and made the process smooth.
These guys are amazing. They worked on Labor Day! That worked out with my schedule perfectly. The advisor is kind and professional. I am happy with car service done and car washed!
Awesome Dealership!
Great job, always takes care of us and our vehicles in a professional and timely manner
I work here, but since Kevin has taken over. It seems to have gotten a bit better
Everyone was very friendly and explained what the plan was diagnosing my car’s issue and then fixing it. The whole process was quick and painless. Thank you!
We had a wonderful experience trading in our 2012 Passat for a 2024 Atlas Cross Sport. Everyone was great. Knowlegable, professional, and very customer oriented, making the whole situation a pleasant experience. I would highly recommend this dealership to anyone looking for a new VW.
DJ was amazing while he worked hard to make sure I was able to leave with the car I wanted. He was supportive and super kind during the entire process. He definitely went above and beyond. Overall very pleased with the entire team! Thank you
Dustin is very easy 5o work with and he always gets back to me. Thanks!
I gave five stars because we limped our car in there late Thursday afternoon and were able to have diagnostics done the next day and have it completed on Monday morning (and they were extremely busy.) I was able to utilize the shuttle to pick me up from work, and bring me to my car when it was completed. We had a nice video when they diagnose the car. We received a nice video with a good explanation of what was wrong, the same when they called, they explained it well with what it would cost and while they offered ...
Anthony and Glen were very professional and took good care of me. Would do business with them again
I got a nail in my tire and it needed to be replaced . I was able to make an appointment quickly. However , I arrived for my 8 am appointment and didnt leave until 1020? There were notes in my paper work stating that I had another appointment to get to by 10 am - 2.5 hours to change a tire and wash? People change tires on the side of the road in 15 minutes ? VW has all the tools and equipment needed .. please tell me why it took so long ? I appreciated the wash but my rubber mats were soaking wet when I got in ...
They took us in on time provided a new loaner car and made us feel welcome. Joshua Anderson did a professional job answering all our questions and listening to our concerns .
Great customer service. The detail to customer needs are always appreciated.. Thanks to the staff.
I’m a new service customer at Volkswagen of North Tampa with service advisor Joshua Anderson. I had an open recall that needed to be resolved and it was on my first visit and a loaner car was provided . Also some other issues were spotted on the 21 point inspection that were resolved also . Joshua is a true professional service advisor that listens to the customer’s concerns and explains everything in detail and communicates as things are discovered. Going forward I will feel extremely comfortable returning to Volkswagen of North Tampa as the need arises.
We were in the market for a new vehicle. We are very partial to VWs and have bought cars and had them serviced at the dealership since we first moved to Florida in 1999. Nina Torres was extremely friendly, knowlegable, professional, customer oriented, and answered all our questions during our first visit. We returned about 2 weeks later and working with Nina and Grant, the General Mgr., we got a great deal on a 2024 Atlas Cross Sport. Ron, in Credit, was also a pleasure to work with. We will certainly continue to use the company for service on the new car, as ...
The manager and customer service rep. were professional, kind and prompt in their communication with me through the entire process.
They were able to find the keys to the. Volkswagen Atlas we drove almost 2 hours to look at, we went to lunch and called us that they were able to get the keys. We test drove and finally made a deal that made sense to us! Drove home with it.
Amazing, Smooth, Speedy VW of north tampa was amazing.
Dustin is the best Service Rep I have ever worked with! Great communication over text. Clear and concise. Super knowledgeable and courteous!
I had a very good experience here working with Kevin the service manager. He was very kind and explained everything to me in great detail. We discussed what needed to be done and he assisted me in making the next appointment when it was best for my schedule. I would highly suggest using this service center!
The best dealership in Tampa. The only dealership that services my vehicles. Thank you so much for the hospitality.
I got great service and my service was very great, liz was excellent, outstanding and timely.
Great service
Fantastic service! They got me in and out in a reasonable time. When finished, they made sure my car was under a cover while it was raining.
This vehicle is updated with great technology and I absolutely love the panoramic moonroof!
Great purchase experience from Justin Ruisech!
I can't say enough great things about VW Tampa service department! Kevin is extremely professional and made sure that I was completely taken care of!
After two years I’ve finally found a car shop I can trust. Employees went above and beyond! I will be back for any/all car-related needs. Joshua is the best 🙂
This is the only location we go to. Awesomeness every time!
10/10 recommend this dealership, amazing staff. Will be back for all future car needs.
Dustin is definitely the best service advisor available. Straight forward and honest with his suggestions and a genuine Volkswagen ambassador.
Cant say enough about my experience about my experience with this service department (specifically Dustin D.). This one of the best service experiences Ive ever had at ANY dealership (and I am including some of the 'premium brands'). Dustin was communicative, considerate of my time, and arranged for a loaner when it was determined that the car would have to be in overnight. When the repair was completed I was even sent a video of the work and the car running well. Work was even completed neatly & methodically. These folks have set the bar high for what a service ...
This is my 5th vehicle that I have purchased from this location because the service is outstanding! Aaron and Grant were a pleasure to work with. I will gladly recommend Volkswagen of North Tampa to anyone who is looking to buy a vehicle. Call them and ask for Aaron. You'll be happy you did!
Great service from VW of North Tampa, will definitely go back again next time service is needed.
Staff is awesome
A consistent experience is what I am looking for. Room for improvement should be noted.
I recently brought my car in for Service at VW of North Tampa. Dustin kept me informed from start to finish. Great communication & friendly customer service!
I love coming here to this location in Tampa, Florida. Everyone is great and understanding.
Only encountered an issue when I initially called about my vehicle issue. The operator stated no advisor was available to speak with me on the phone. I explained that I had an urgent issue so they took a my info and said they’d have someone on the team call me asap - since I was dealing with a major water intrusion issue in vehicle. I waited 4 hrs and never received a call back from anyone. Because it was time sensitive, I finally decided to drive to the dealership unannounced to get assistance immediately. Once at the dealership I had ...
Great service. The technician’s are thorough, attentive and professional. They understand the issue and are able to address it quickly. Bonus is that they provide a video of what they perform while working on your car.
Wonderful staff that made our experience personal. Loved the family environment. I would highly recommend this dealership as well as Nick to handle your sale.
This VW car leasing experience exceeded my expectations. The entire staff was exceptionally professional, knowledgeable and hospitable.
